Refund policy

Returns & Refunds Policy

Last Updated: June 2026

We stand behind the quality of our products and value your satisfaction. Because our powders, teas, latte mixes and essential oils are perishable and intended for personal use, we can only accept returns on items that are defective, damaged, expired or incorrectly shipped. This approach protects product integrity while ensuring that customers receive safe, high-quality goods. Our policy is designed to meet Canadian consumer-protection standards while demonstrating our commitment to responsible business practices and customer care.

When You Can Request a Return or Refund

You may request a return or refund if your order meets any of the following conditions:

  • Incorrect product received – You received a different product than what you ordered.
  • Damaged or leaking package – The product was damaged in transit or the seal was broken upon delivery.
  • Expired product – The product delivered is past its best-before date.
  • Missing items – Items listed on the packing slip are missing from the shipment.

Requests must be submitted within 7 days of delivery with proof of purchase and clear photos of the product and packaging.

Return Conditions

Unused and unopened: Due to health and safety precautions, items must be unopened and unused to qualify for return. Competitor policies in Canada typically require the same, noting that perishable goods cannot be returned once opened.

Original packaging: Products must be in their original packaging with the tamper seal intact and accompanied by all documentation (e.g., invoice or packing slip).

Exclusions: We do not accept returns for:

  • Products opened or partially used.
  • Returns made because of taste preference, texture, or personal dislike.
  • Sale or promotional items, gift cards or bundles.
  • Orders delivered more than 30 days ago.

How to Start a Return

Contact us: Email our customer service team at care@qurevedawellness.com with your order number, reason for return, and photos showing the issue.

Approval: Our team will assess your claim within 2 business days and, if approved, will send you a Return Merchandise Authorization (RMA) and instructions.

Shipping: For approved returns resulting from our error (e.g., wrong or damaged item), we will arrange a return shipping label or reimburse reasonable return shipping costs. Otherwise, customers are responsible for return shipping. Please ensure items are carefully packed to avoid further damage.

Inspection: Once we receive the returned product, we will inspect it. If the return meets the conditions above, we will process either:

  • Replacement: We will ship a replacement product at no additional cost; or
  • Refund: We will issue a refund to your original payment method. Refund processing typically takes 5–10 business days after approval. For sale items, refunds will be made at the sale price.

If You Haven’t Received Your Refund

If you have not received your refund after 10 business days, please first check with your bank or credit card company; processing times may vary. If you still have not received your refund, contact us and we will investigate.

Order Changes or Cancellations

Orders can be cancelled before they are fulfilled. Once an order is processed and a shipping label has been created, it cannot be cancelled. In such cases, follow the return procedure after receipt. Please double-check your shipping address; we cannot modify addresses once an order is submitted.

Non-Returnable & Health-Sensitive Items

For public health reasons and because natural doesn’t always mean safe, the following products are non-returnable once opened: herbal powders, teas, latte mixes and essential oils. Essential oils should only be used externally and diluted; we cannot accept returns due to allergic reactions or misapplication.

Limitation of Liability

We do not provide medical advice. While our products are made from natural herbs, Health Canada cautions that some essential oils and botanical extracts can pose risks if used improperly. Always consult a healthcare professional before use, especially if you are pregnant, nursing, have a medical condition, or are taking medications. Qureveda Wellness shall not be liable for any adverse reactions arising from improper use of products.

Contact Us

For any questions about our products, returns or refunds, please contact:

  • Email: care@qurevedawellness.com
  • Mailing address: Oshawa, Ontario, Canada.
  • Customer care hours: Monday–Friday, 9 AM–5 PM (Eastern Time).

By purchasing from Qureveda Wellness, you acknowledge that you have read and agreed to this Returns & Refunds Policy. This policy may be updated periodically to reflect changes in business or legal requirements.