Privacy Policy

Last Updated: June 10, 2026

Qureveda Wellness operates this website and online store to provide you with access to our botanical wellness products. We are committed to protecting your personal information and handling it responsibly in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what choices you have.

By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Contact and identity information: your name, email address, phone number, and mailing address
• Shipping and billing information: your delivery address and billing address
• Order and transaction information: products purchased, order value, order history, and payment method type
• Payment processing information: payment is processed securely by Shopify Payments and/or PayPal. We do not store full credit card numbers on our systems.
• Account information: if you create a customer account, your username and saved preferences
• Communications: messages you send us via our contact form or email, including any information you include in those communications
• Marketing preferences: whether you have subscribed to our email newsletter and your consent status
• Device and usage information: your IP address, browser type, pages visited, time spent on our site, and similar technical data collected automatically when you visit our website
• Cookie data: see the Cookies section below

2. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• Processing and fulfilling your orders: to confirm, process, ship, and support your purchases
• Customer support: to respond to your enquiries, resolve issues, and communicate about your orders
• Email marketing: if you have provided your consent, to send you newsletters, product updates, wellness guides, and promotional offers. You can withdraw consent at any time by clicking "Unsubscribe" in any of our emails.
• Website improvement and analytics: to understand how visitors use our website and to improve our products and services
• Legal compliance: to comply with applicable Canadian laws, respond to lawful requests, and enforce our Terms of Service
• Fraud prevention and security: to detect and prevent fraudulent transactions and protect the security of our systems

3. Consent

We collect your personal information with your knowledge and consent. When you place an order, you consent to the collection and use of your information to process that order. When you subscribe to our email newsletter, you provide express consent to receive commercial electronic messages from us.

You may withdraw your consent at any time by contacting us (see Section 11 below) or by clicking the unsubscribe link in any marketing email we send. Please note that withdrawing consent for order-related communications may affect our ability to fulfil your orders or provide customer support.

4. Email Marketing and CASL

We send commercial electronic messages only to individuals who have provided express or implied consent under Canada's Anti-Spam Legislation (CASL). Every marketing email we send includes an easy unsubscribe mechanism. We will honour all unsubscribe requests promptly, within 10 business days.

5. Payment Processing

All payment transactions are processed securely through Shopify Payments and/or PayPal. These payment processors are responsible for the secure handling of your payment card information. We do not store, transmit, or have access to full payment card numbers. Please review the privacy policies of Shopify and PayPal for information about how they handle your payment data.

6. Shopify as Our Platform Provider

Our website and store are hosted on Shopify. Shopify collects and processes certain information about your visit to and use of our store in order to provide and improve the platform. Information submitted through our store is transmitted to and processed by Shopify in accordance with Shopify's Privacy Policy, available at shopify.com/legal/privacy.

7. Shipping Partners

To fulfil and deliver your orders, we share your name, shipping address, and contact information with our shipping carriers. These carriers use your information solely for the purpose of delivering your order.

8. Other Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and business, including analytics providers, email marketing platforms, and IT support providers. All third-party providers are required to handle your information only as directed by us and in accordance with applicable privacy law.

We do not sell your personal information to any third party.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support core website functions (such as your shopping cart), analytics, and, where you have consented, marketing personalisation. Cookies are small data files stored on your device.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including your ability to complete purchases.

10. Cross-Border Data Processing

As our store is hosted by Shopify, your personal information may be stored and processed outside of Canada, including in the United States, where Shopify's servers are located. By using our Services, you acknowledge that your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure that any cross-border transfers of your information are subject to appropriate protections.

11. How Long We Retain Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to process and support your orders, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we take reasonable steps to securely delete or anonymise it.

12. Safeguards

We maintain reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorised access, use, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Rights — Access, Correction, and Withdrawal

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to certain uses of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information, where applicable

To exercise any of these rights, please contact us using the details in Section 14 below. We will respond to your request within a reasonable time and in accordance with our obligations under applicable law.

14. Newsletter Unsubscribe

If you have subscribed to our newsletter and wish to stop receiving marketing emails from us, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us directly. We will process your request promptly.

15. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete that information.

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

18. Contact — Privacy Enquiries

If you have questions or concerns about this Privacy Policy or how we handle your personal information, or if you wish to exercise your rights under PIPEDA, please contact us through our Contact page.

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.